1. Introduction
Welcome to CountPic. We are committed to protecting your privacy and ensuring the security of your information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile applications and web services.
By using any of our applications, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our applications.
2. Information We Collect
2.1 Information You Provide
When you use our applications, you may provide the following information:
- Photos and Images: Photos, images, or files that you upload for AI-powered identification, analysis, or processing
- Chat Messages: All text messages, questions, queries, and conversation content you send to our AI assistants
- Conversation History: Complete conversation history including your messages and AI responses, maintained to provide context in ongoing conversations
- Language Preferences: Your selected language preference for AI responses
- App Preferences and Settings: Your app configuration and preferences
- User-Generated Content: Notes, logs, entries, and other content you create within the applications
- Feedback and Support Requests: Information you provide when contacting us for support
Content Processing and Sharing: When you upload photos, images, send chat messages, or use AI features, this content is transmitted to third-party AI service providers (Google Gemini AI and/or Anthropic Claude) for processing. This data sharing is necessary for the core functionality of our applications. Please see Section 5 for detailed information about what data is shared, who it is shared with, and how it is used.
We may also save your content and data permanently on our servers for the purpose of providing app functionality and improving our services.
2.2 Automatically Collected Information
Our applications may collect certain information automatically, including:
- Device information (model, operating system version) for app functionality
- App usage statistics and analytics data
- Crash reports and error logs (automatically collected for app improvement)
3. How We Use Your Information
We use your information to:
- Provide and maintain the functionality of our applications
- Transmit your content (photos, images, messages, conversation history) to third-party AI service providers (Google Gemini AI and/or Anthropic Claude) for processing
- Process and analyze content you upload (photos, images, text, etc.) using AI services
- Generate AI-powered responses, solutions, identifications, and information
- Respond to your chat messages and questions through AI-powered assistants
- Maintain conversation context and history for multi-turn interactions
- Store your data on our servers and on AI service provider servers
- Improve app performance and user experience
- Provide customer support when requested
AI Service Integration: Core functionality of our applications requires sharing your data with third-party AI service providers. This includes transmitting your messages, images, and conversation history to Google Gemini AI (primary) and Anthropic Claude (fallback) for processing. Please refer to Section 5 for complete details about data sharing with AI services.
4. Data Storage and Security
We implement industry-standard security measures to protect your data:
- Secure Communication: TLS encryption for all network communications
- Local Storage: Your data, history, and preferences may be stored locally on your device
- Server Storage: We may permanently store your uploaded content, chat messages, and other data on our servers
However, please note that no method of electronic storage or transmission is 100% secure. You are responsible for maintaining the security of your device.
5. Third-Party AI Services and Data Sharing
IMPORTANT: Our applications use third-party AI services to provide core functionality. Before you can use AI-powered features, our applications will request your explicit permission to share your data with these services. Your data will only be shared with AI service providers after you have granted permission as described below.
5.1 AI Service Providers
Our applications use the following third-party AI service providers:
- Google Gemini AI (Google LLC): Our primary AI service provider for processing content, generating responses, and analyzing images. Google Gemini AI is operated by Google LLC, located in the United States. For more information about Google's privacy practices, visit: https://policies.google.com/privacy
- Anthropic Claude (Anthropic PBC): Used as a fallback AI service provider when Google Gemini is unavailable. Anthropic Claude is operated by Anthropic PBC, located in the United States. For more information about Anthropic's privacy practices, visit: https://www.anthropic.com/privacy
5.2 What Data We Send to AI Services
When you use our applications, the following data is transmitted to the AI service providers:
- Chat Messages: All text messages, questions, and queries you send through our chat features
- Conversation History: Your complete conversation history, including both your messages and AI responses, to maintain context in ongoing conversations
- Images and Photos: All photos, images, and files you upload for identification, analysis, or problem-solving purposes
- Language Preferences: Your selected language preference for AI responses
5.3 How We Collect This Data
Data is collected directly from you when you:
- Type messages or questions in chat interfaces
- Upload photos, images, or files through the application
- Select language preferences in app settings
- Continue conversations that maintain history
5.4 How AI Services Use Your Data
The AI service providers use your data to:
- Process and analyze your content (images, text, questions) to generate responses
- Provide AI-powered identification, analysis, and problem-solving capabilities
- Maintain conversation context for multi-turn interactions
- Generate personalized responses based on your queries and language preferences
- Improve their AI models (subject to their respective privacy policies)
Data Storage by AI Providers: The AI service providers may store your data on their servers for processing, model improvement, and to comply with their legal obligations. Please refer to their privacy policies (linked above) for details on their data retention practices.
5.5 User Consent and Permission
Explicit Permission Request: Before any data is shared with AI service providers, our applications will display a permission request dialog that clearly explains:
- What data will be shared (messages, images, conversation history, language preferences)
- Who the data will be shared with (Google Gemini AI and/or Anthropic Claude)
- Why the data sharing is necessary (to provide AI-powered functionality)
By granting permission, you explicitly consent to:
- The transmission of your messages, images, conversation history, and language preferences to Google Gemini AI and/or Anthropic Claude
- The processing of your data by these third-party AI service providers
- The storage of your data on servers operated by these AI service providers
Your Choice: You have the right to decline permission. If you do not grant permission, AI-powered features will not be available, and no data will be shared with third-party AI service providers.
5.6 Third-Party Data Protection
Both Google LLC and Anthropic PBC are committed to protecting user data and maintain privacy policies and security measures that provide the same or equal protection as our own practices. Both providers:
- Implement industry-standard security measures including encryption in transit and at rest
- Comply with applicable data protection laws and regulations
- Maintain comprehensive privacy policies that govern their use of your data
- Provide transparency about their data practices
We have agreements with these providers that require them to handle your data in accordance with applicable privacy laws. However, please note that these are independent third-party services, and their data practices are governed by their own privacy policies, which we encourage you to review.
6. Other Third-Party Services
Our applications also use the following third-party services:
- Analytics Service: We use analytics services to understand app usage patterns and improve the apps. Analytics and usage tracking are built into the application and cannot be disabled.
- Crash Reporting: Crash reports are automatically collected and sent to help us fix bugs. Crash reporting is built into the application and cannot be disabled.
7. Your Rights
You have the following rights regarding your information:
- Access: You can view your data and history within each application
- Delete: You can delete individual items or clear all data through app settings
- Uninstall: Uninstalling an app permanently deletes all locally stored data
Note: Analytics and crash reporting are built into the application and cannot be disabled or opted out of.
8. Children's Privacy
Our applications are intended for general use and educational purposes. We do not knowingly collect personal information from children under 13 without parental consent. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can address your concerns.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will post the new Privacy Policy on this page. We may or may not notify you of changes through our applications or other means. You are advised to review this Privacy Policy periodically for any changes.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us: